Who we are
Freedom Physio & Acupuncture (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following types of personal information:
- Your name and contact details (e.g., email, phone number)
- Health information relevant to your enquiry or treatment
- Appointment details and treatment history
- Payment and billing information
- Any other information you provide through our contact forms, email, phone, or in person
How We Collect Your Information
We collect personal information when you:
- Contact us via our website, email, or phone
- Make an appointment or attend a consultation
- Complete patient forms or questionnaires
- Subscribe to our newsletter or mailing list
How We Use Your Information
We use your personal information to:
- Provide physiotherapy and acupuncture services
- Respond to enquiries and appointment requests
- Manage your treatment records
- Process payments and invoices
- Send appointment reminders, clinic updates, and newsletters (if you have subscribed)
- Comply with legal obligations
Disclosure of Your Information
We may share your personal information with:
- Other healthcare providers involved in your care (with your consent)
- Third-party service providers such as payment processors or email marketing platforms
- Regulatory or legal authorities, if required by law
- We will not sell, rent or trade your personal information to third parties.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically on secure servers or in paper form in secure premises.
Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To request access or correction, please contact us using the details below.
Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality and user experience. You can disable cookies in your browser settings, but some features of the website may not function properly.
Overseas Disclosure
Some third-party service providers we use (such as email or cloud storage) may store data overseas. We take reasonable steps to ensure these providers comply with privacy obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated date.
Contact Us
If you have questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:
Freedom Physio & Acupuncture
143 Durham Rd
Sunshine VIC 3020
info@freedomphysioacupuncture.com.au
03 93121274
We will respond to your enquiry or complaint promptly and in accordance with the Privacy Act 1988 (Cth).